Replacement Parts, Wheel and Tyre FAQ

Some answers to common queries - Just click your question for the answer.

I don't have a credit or debit card, how else can I pay?

We also accept cheques and bank transfers for full details on this type of payment please call 0121 525 7976

Do you have a catalogue?

Unfortunately we do not have a catalogue due to the constant update of products on our site.

Do you have a warehouse where I can come and view products?

Yes, we have a warehouse. Any extra information can be gained by ringing our customer service team on 0121 525 7976.

How will I know my order has been placed?

Throughout the checkout process you will receive notifications, one letting you know the order is being processed and a final confirmation to say payment has successfully been received.

I have still not received my order, when will it be delivered?

We endeavor to get your order to you as quickly as possible, larger items like complete wheelbarrows can take slightly longer than standard items. Sometimes the courier may encounter a delay, please check the tracking of your order in the first instance.

You can also ring one of our team stating your name, postcode, and order number and we will investigate as to why your order has not arrived.

I may not be home when my product is scheduled to be delivered.

To help the courier please leave a note in a visible place advising the courier where to leave the parcel (with a neighbor, porch or garden, etc.). In some cases, you may be able to update the courier directly.

How do I cancel my order?

As long as your order has not been despatched then it can be canceled by calling us on 0121 525 7976.

I have sent an email but have not received a reply.

We reply to all emails within office hours (Mon - Fri 9am - 5.00pm, excluding bank holidays) and attempt to reply to all emails within 24 hours.

If you haven't received a reply within this time please call us on 0121 525 7976.

Which wheelbarrow wheel will fit my wheelbarrow?

We have created a quick guide to help you choose the right wheel for your wheelbarrow. Check the guide at: Choose the right Wheelbarrow Wheel

If you still need help please call us on 0121 525 7976.

Which courier do you use?

As you can imagine, the weight/size of some of our items restricts who will carry them. We, therefore, use different couriers for different items. Generally, we use Evri, Yodel, and Royal Mail. Unfortunately, couriers do not give estimated delivery times, nor do they call you when they are close by. This is because they do not have company mobiles. We can add a note to the comments on the delivery information for the driver but have to advise that they are not obliged to do this.

What if an item is delivered damaged?

Please check your parcels for any signs of damage on delivery. If you cannot check the parcel on delivery, please sign it as 'unchecked/damaged' or advise the driver. Without this, the courier will not accept responsibility for any damage found after delivery. You may also ask for a form to be filled in.